When you order something at Filmore, you leave your personal data behind. This data is necessary to process your order. We can imagine that you would like to know what we need your data for and what we do with it. We like to explain that here. Do you still have questions? Please contact our customer service.
Your personal data is safely stored in our systems so that outsiders cannot access it .Only our most reliable partners have access to the necessary data and they treat it just as carefully as we do. Below you can read which partners we work with and why.
What do we want to know about you and for what?
There are two reasons why we ask your personal information: 1) To be able to process your order and 2) to make your shopping experience as fun as possible. The information we collect is used exclusively to make shopping with us easier, more relevant and more fun.
Use of the website
Your IP address allows us to recognize you and remember your preferences. This makes your visit to our website more pleasant. To guarantee your privacy, we anonymize the IP addresses.
We use Google Analytics to keep track of how visitors use our website. This data is stored for up to 26 months, this is Google’s standard retention period. After this period, the information will be deleted automatically. We have made an agreement with Google about the handling of our data. We have not allowed Google to use the obtained Analytics data for other Google services.
Salutation, first and last name
In this way we can personally appeal to you during contact moments with customer service and for addressing the invoice
We would like to inform you about your order. In case we still have questions about your order, telephone contact often works quickly and easily. Our delivery partner DHL can also send you an SMS about the delivery status.
Most communication of your order is via e-mail. This way you can read the information when it suits you.We will email the order confirmation and invoice.Only if you want to receive the newsletter, we will inform you by email with promotions, offers and newsletters. Do you not want to receive the newsletter anymore? You can unsubscribe easily via the link in the newsletter or from your account.
If you subscribe to our newsletter we connect your mail address to our Facebook advertising account, so we can show you relevant advertising in Facebook (and other Facebook platforms) that could be interesting for you.
In order to deliver your order, we need your complete address details.If desired, you can enter a different billing address.
When placing an order you can choose from various payment methods.For you and for us it is important that you can pay safely and reliably. This happens in a secure environment, so that no one can access your payment details. For this we work together with Buckaroo, Ingenico and Sisow. Depending on the chosen payment method, one of these partners confirms whether the payment has been successful and executes the payment. If we have to refund money, we also arrange this through this partner.
If you register on the website, an account is created so that you only have to enter your details once.We request the same data as described under 'Ordering'. At a next visit you only need to log in and your details are automatically filled in.That saves you time! From your account you can also easily change data.
Your favorite items are stored in your account so that you can easily find them.Make an article favorite by clicking on the heart of the article.
In your account we also store your order history.Easy if you want to find something or want to download an invoice.
Subscribe to the newsletter
First and last name
We would like to get to know you better. If you meet someone new you first tell your name.
Obviously we need your email address to send you the digital newsletter.Do you not want to receive the newsletter anymore? You can unsubscribe easily via the link in the newsletter or from your account.
Based on your gender, we make the newsletter more relevant, for example by looking at your previous purchases.
Date of birth
Because we would like to congratulate you on your birthday!
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The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
Click here to see which cookie data we collect.
Do you have any questions or do you want to view, change or delete your personal data from our system? Please contact our customer service or go to My Account.
Telephone: +31 (0) 495 851 076 (from Monday to Friday from 9:00 am to 5:00 pm)
Check our FAQ for information about our service.
6003 DD Weert
(not a visiting address)
Chamber of Commerce number: 63746948
VAT number: NL8553.82.375.B01