Returns



EXCHANGE & RETURN

Filmore's return policy allows you to return the product within 45 days of receiving the package.
You have the right to open the parcel and check its contents.

To comply with return conditions, we recommend trying on shoes on a soft surface, such as a rug or carpet.
The product should be returned without any user marks, in its original condition and packaging.
If these return conditions are not met, we are obliged to charge a handling fee or refuse the return.


REGISTER YOU RETURN
You can easily register your product(s) via our return portal.
You only need your email address &  order number.
This order number can be found in the order confirmation which you have received by e-mail.

After you have followed the steps, a return label will be created. Print it, place it visibly on your package and return your package to the nearest parcel point.

Please note! Always add the packing slip to the return shipment so we will have the details of the order. If you no longer have the packing slip, please add a note with your order number. Always keep the proof of shipment from the carrier until we have processed your return.

It’s at your own risk to return an item.
We do not carry responsibility for packages that have been lost or damaged during transport.


RETURN COSTS
For The Netherlands, Belgium & Germany we charge no return costs.
 
For other countries return costs will always be charged by the selected courier.
Be sure to keep proof of shipment from your selected courier. As reimbursement will be processed after we have received your return.


SOMETHING WRONG WITH YOUR PRODUCT(S)?
If a product you ordered on our webshop is damaged, please let us know.
Please send us an e-mail with your order number and at least 2 photos, so we can solve this as soon as possible!


QUESTIONS?

Get in touch with our customer service!
T:  +31 (0) 495 851 076
E: info@filmorebrand.com
Chat available from 9:00AM - 5:00PM